Frequently Asked Questions - Alexus Window Cleaning

Our standard window cleaning service includes cleaning both interior and exterior glass surfaces, window sills, frames, and screens (where accessible). We use professional-grade squeegees, microfiber cloths, and eco-friendly cleaning solutions to ensure streak-free, spotless results.

For residential properties, we recommend professional window cleaning 2-4 times per year. Commercial properties typically need monthly or bi-monthly service depending on location, foot traffic, and environmental factors. Properties near busy roads or in dusty areas may benefit from more frequent cleaning.

Yes, we have the equipment and expertise to safely clean windows on multi-story buildings. We use professional-grade ladders, stabilizers, and safety equipment. For buildings over three stories, we may use specialized equipment and adjust pricing accordingly.

Absolutely. Alexus Window Cleaning is fully licensed, bonded, and carries comprehensive liability insurance and workers' compensation coverage. This protects both our team and your property during every service.

Our pricing varies based on the number of windows, building height, accessibility, and frequency of service. Residential window cleaning typically ranges from $80-$300 depending on home size. We provide free, detailed estimates for all services with no hidden fees.

Yes! We offer same-day service for residential customers when you call before noon, subject to availability. Commercial properties can usually be accommodated within 24-48 hours. Emergency service is available for urgent needs.

You can schedule service by calling (470) 333-2525, filling out our online form, or emailing us. We'll work with your schedule to find a convenient appointment time, including evenings and weekends when available.

Yes, we provide free, no-obligation estimates for all services. Our estimates include a thorough property assessment and detailed written quote. Most estimates can be completed the same day you call.

We accept cash, checks, and all major credit and debit cards. For commercial customers, we offer net 15 payment terms and can set up automatic billing for regular maintenance programs.

For exterior-only cleaning, you don't need to be home. For interior cleaning, someone should be present to provide access to the windows. We're flexible and can work around your schedule.

We use eco-friendly, biodegradable cleaning solutions that are safe for your family, pets, and landscaping. Our professional-grade products provide superior cleaning results without harsh chemicals or toxic fumes.

We typically reschedule service during heavy rain, high winds, or other severe weather conditions for safety and quality reasons. Light drizzle usually doesn't affect our ability to clean windows effectively, but we prioritize safety first.

Yes, our standard service includes cleaning window screens (where accessible), sills, and frames. We carefully remove screens for thorough cleaning and reinstall them properly. Screen repair services are also available for an additional fee.

We guarantee your satisfaction. If you're not completely happy with our service, we'll return within 48 hours to make it right at no additional charge. Your satisfaction is our top priority.

Safety is our top priority. Our technicians are trained in proper ladder safety, use commercial-grade equipment with stabilizers, and follow OSHA safety guidelines. We carry comprehensive insurance coverage and never compromise on safety procedures.

While damage is extremely rare due to our careful procedures, we carry comprehensive liability insurance that covers any accidental property damage. We'll address any issues immediately and work with our insurance company to resolve them quickly.

Yes, all our team members undergo background checks and are fully trained in professional window cleaning techniques, customer service, and safety procedures. Our uniformed technicians are bonded and insured.

Yes, we provide professional pressure washing for driveways, sidewalks, patios, decks, and building exteriors. We use adjustable pressure settings appropriate for each surface type to ensure safe, effective cleaning without damage.

Absolutely. We offer complete gutter cleaning services including debris removal, downspout clearing, and system inspection. We can also handle minor gutter repairs and install gutter guards to reduce future maintenance needs.

Yes, we safely clean solar panels to maintain their efficiency. Clean panels can improve energy output by 15-25%. We use specialized techniques and equipment designed specifically for solar panel cleaning.

Yes, we specialize in post-construction window cleaning to remove construction debris, adhesive residue, paint overspray, and protective films. This service requires specialized techniques and pricing varies based on the cleanup required.

We serve the entire Atlanta metropolitan area including Atlanta, Alpharetta, Marietta, Roswell, Sandy Springs, Johns Creek, Decatur, Dunwoody, and surrounding communities. Contact us to confirm service availability in your specific location.

No travel charges apply within our standard service area. For locations more than 25 miles from Atlanta, a minimal travel fee may apply. We'll always inform you of any additional charges upfront.

You can reach us by phone at (470) 333-2525, email us at Alexusbestcompany@gmail.com, or fill out our online contact form. We typically respond to emails and online inquiries within 24 hours.

Yes, we provide emergency window cleaning services for urgent situations such as vandalism cleanup, storm damage, or last-minute events. Emergency service rates may apply depending on timing and urgency.

Yes, we offer flexible maintenance programs with weekly, monthly, quarterly, or bi-annual service options. Regular customers receive preferred pricing, priority scheduling, and guaranteed service dates.

Absolutely. Our maintenance programs are flexible with no long-term contracts required. You can adjust frequency, add services, or cancel with 30 days' notice. We want to accommodate your changing needs.

Yes, customers who schedule regular maintenance receive discounted pricing - up to 15% off our standard rates depending on service frequency. We also offer seasonal promotions and referral discounts.